MPW Service Update: All UK orders still currently being fulfilled as normal. International delivery may be subject to delays.

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Returns Policy

Thank you for purchasing from MPW. We hope you’re completely satisfied with your purchase, but if your order arrives and it’s not right, we will fix it.

Please call 01273 020950 or email support@motorcyclepartswarehouse.co.uk and we’ll help you from then on.

If your item doesn’t fit, is no longer needed or you’re just not happy with it? You can return any new, unused and unmodified item within 30 days of delivery of your item.

We will issue a full refund to your original payment method. We offer free returns on all orders over £50 (Mainland UK only, excluding Scottish Highlands)

 

Refund Policy

  • To secure a full refund returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • Once your return is received and checked over (we aim to do this within 24 hours of receipt), your refund will be processed, and a credit will be applied to the original payment method. Refunds processed through PayPal are usually instant but can take up to 5 working days.
  • You are responsible for all shipping costs associated with getting your order back to our warehouse (unless agreed upon by ourselves).

 

Return Shipping Options

  • For customers in the UK, if your order was under £50 you have the option of printing out a pre-paid Royal Mail shipping label for a fee of £3.99. This will be deducted from your total refund amount.
  • For international customers, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
  • All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a £15 Service Fee.

 

Exchanges

  • After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
  • You are still responsible for return shipping costs on your original order back to us.

 

Order Cancellation / Modifications

  • If you change your mind, get in touch as soon as possible! Please email cancellations@motorcyclepartswarehouse.co.uk before 12pm on the day your item is due to be dispatched to prevent the item being shipped.
  • If we don’t receive notice of your desire to cancel your order prior to 12pm on the day of dispatch it may be shipped, and you will be responsible for any costs incurred when returning the item to us.

 

Used or Damaged Merchandise

  • Any product which has been test fitted is considered used and cannot be returned for a full refund.
  • Any electronic item which has been removed from packaging or manufacturer seal broken is non-returnable.
  • Any liquid or aerosol that has been opened or seal broken is non-returnable.
  • If you’ve owned and used your product but it is within the 30-day return period we may still be able to help. Please contact clearance@motorcyclepartswarehouse.co.uk with your order number and images of the item you’re looking to return.
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International Returns

  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.

 

Warranty Claims

  • Several manufacturers offer an additional warranty period which covers against product defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
  • Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

 

Damaged Items

  • If any items on your order arrive damaged, let us know ASAP. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (Royal Mail, DPD, DHL). We will assist our customers in these claims but ask that you are patient as this process can take a little time.

 

Returns Process

You can request a return authorisation number by emailing support@motorcyclepartswarehouse.co.uk or calling one of our team on 01273 020950

Our return address is provided below.

Returns

Motorcycle Parts Warehouse

Unit 1 Ocean View Business Park

Gardner Road

Portslade

East Sussex

BN41 1PL

 

Please keep a record of your return tracking information as we will not be held responsible for packages lost in transit on route back to us.