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Privacy Policy

This privacy policy sets out how Motorcycle Parts Warehouse uses and protects any information that you give Motorcycle Parts Warehouse when you use this website. Motorcycle Parts Warehouse is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

What we collect

MPW collects data to operate effectively and to provide you the best experience when using our site. You provide some of this data directly such as; ordering parts and completing a contact form and other times when you interact on the site such as using cookies. When using our site we may collect the following information:

  • Communication Data: includes any data that you send to us through the contact information on our website, through email, text, social media messaging and posting or any other communication that you send us by processing this for the purposes of communicating with you and for record keeping. Our lawful ground for processing this data is our legitimate interests to reply to communications sent to us and to keep records.

  • Customer Data: includes data referring to any purchases of goods from our site when providing your name, billing and delivery address, email address, contact details, purchase details and your card details; we process this data to supply the goods you have purchased, contact you about your order and to keep records of these transactions. Our lawful ground for processing is the under contract between you and ourselves and taking the steps at your request to enter into such a contract by delivering the goods you have ordered and for MPW to contact you regarding your order.

  • Technical Data this includes data such as I.P addresses which we collect about your use of our website and online services, we process this to study the usage of our website to manage and protect our business and website and to distribute relatable website content. Our lawful ground for processing this data is our legitimate interests to enable us to grow our business and properly manage our website and business.

  • We receive data from third parties including; Google Analytics and Facebook for analytics and tracking the way you use our website.

  • We use all data (customer, communication data) to deliver relevant data to you through our website and marketing through advertisements and measuring the effectiveness of the advertising. We process this data under our grounds of legitimate interests to develop our business and either consent to also grow our business.

 

For the list of cookies we collect see the List of cookies we collect section.

 

What we do with the information we gather

We require this information to fulfil any order you place, understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • If you consent, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • With your consent, we may contact you by email, phone, fax or mail.

  • We may use the information to customise the website according to your interests.

 

Who we share your information with

Motorcycle Parts Warehouse only share information with the following selected third parties;

  • PayPal

  • Delivery companies to fulfil orders:

  • Royal Mail

  • DPD

  • FedEx

  • MyHermes

We do not allow other companies to collect your personal data through online services unless it is needed to provide a service you requested.

 

Website Hosting

Our website is hosted by Simple Servers, all information we collect as stated is also collected by Simple Servers and is stored on their secure database that is safeguarded and monitored 24/7, the data we collect is only used as stated on this privacy policy by Motorcycle Parts Warehouse and any third parties specified and not used by Simple Server only stored.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We also store all the personal data you provide on our secure servers and backup servers and any details of financial transactions entered via our website.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

 
COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Please refer to the ‘Individual Rights’ section to learn more about how you can control your data and the ‘Contact’ us section to correct any information about yourself.

 

Data Retention

Motorcycle Parts Warehouse retains personal data for as long as it is necessary to provide you the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary we will hold data from our website for up to 7 years, after this period of no further action taken and will no longer need processing that data will be erased from our database, but these retention periods may be extended due to a legal obligation or resolving a dispute.

 

Individual Rights

Under the General Data Protection Regulation (GDPR) (EU) 2016/679, you have multiple rights to your data as a user:

  • Request a copy of the personal information we have about you;

  • Have any inaccuracies contained therein corrected;

  • Have your personal data erased;

  • Have a restriction placed upon our processing of your data;

  • Object to any processing activities you may be subject to by us; and

  • To request your data provided to another processor if you so wish (data portability)

You can request to any of your rights by using the contact section below via a subject access request.

 

Changes to this Privacy Policy

MPW will update this privacy statement when necessary to reflect customer feedback and changes in our products. If there are material changes to the statement or in how we will use your personal data, we will notify you by directly sending you a notification via email. We encourage you to periodically review this privacy statement to learn how MPW is protecting your information.

Contact

To contact us about this privacy policy or your information and data we hold, you can contact our dedicated department to data information on sar@sinnis.co.uk

Our full details are:

Motorcycle Parts Warehouse

sales@motorcyclepartswarehouse.co.uk

+44 1273 020950

Ocean View Business Park

Gardner Road

Southwick

BN41 1PL